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I have been trying to contact someone in the Finance Department for the pass 3 days. I sold my vehicle and I am due a prorated amount refund from a GAP insurance and Toyota Care I purchase. I call and the person who answers transfers me to Finance. It rings and rings...
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3.0
#1039054
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Customer service is the worst i have ever had to deal with.
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Anonymous
mad as ***

my car has been at Russell Toyota collision since 10/10 for a bumper replacement bumper, windshield wiper bottle, and cracked front light on passage side. first they told me t...

1.0
#870587
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I recently worked at Russel Toyota and was treated very poorly . They took money from from employees and then talked about how they want the best for the employee . I also seen them mistreat customers as well as say racist statements on the sales floor . I want to know...
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#800984
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Stay away from Russel Toyota. It is the most dishonest and untrustworthy dealership and I will outline the issues we had. Before going to the Russel showroom I already had an offer from the sales person, Kal Lester, with the internet price of $15,608 for a Toyota...
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Anonymous
Anonymous

So, you walked into a dealership without a plan and bought a car without reviewing the numbers?That's just dumb.

1.0
#735461
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Broke down on Tuesday 3/24/15 on 695 and was towed to Russell Toyota. Thirteen days and nearly $5,800, including rental, later we got the van back. On 3/31 was told van would be ready on 4/1 at 5:15 pm. We are from Harrisburg, PA so family drove down on 4/3 only to...
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2.0
#622940
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I am extremely upset with Russel Toyota (Rolling Rd/Rt 40) My car has not been operating correctly for a long time, and diagnostic tests could not identify the problems until major damage had been done to the electrical system. I own a 2009 land cruiser and this is...
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#603456
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I purchased a new TRD 4 runner that is a hard model to get so i had to wait for it to come in and that was not a problem i expected it to take till the end of December. It actually showed up a week early so i was excited to pick it up. It took for ever to get all the...
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#583904
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On my dash board "maintenance reorder" popped up on 09/17/14. So, I called Russell Toyota & she asked me if I could come in by 12:30pm. I told her "yes". I asked her how much is it going to cost? She replied nothing due to under 2 yrs. warranty. She also, mentioned...
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1.0
#535401
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Russel Toyota - Over charged for services that were not communicated/did not follow their own processes
Beware service department. We had a solid buying experience here years ago buying a 4Runner for my wife (would have given that a 5). Like most we do not use dealership for normal service due to cost. The warning lights (several) came on the way home late from work....
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#475660
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BEWARE OF RUSSEL TOYOTA AND AUTOMOTIVE My tires were wearing irregularly, and my Toyota was veering excessively to the right. I visited Russel Toyota on Caton Avenue to get a front wheel alignment. I was charged $80.95. Upon inquiring about my alignment I was told I...
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#467367
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